Question 1

Why is pricing shown as a range (e.g., $50–$80)?

Accepted Answer

The price displayed is an estimate. This is because: destination country customs rates vary (US duties can range 0–25% depending on product category); shipping service type differs between express and standard; seasonal fluctuations affect freight rates during peak periods. Final price: Once you submit the quote form and our team confirms the customs classification, we provide an exact price. That price is guaranteed.

Question 2

Which countries do you ship to?

Accepted Answer

We serve 230+ countries. Key regions include: Europe: Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Sweden, UK; North America: USA, Canada; Gulf: UAE, Saudi Arabia, Qatar, Kuwait; Other regions: Egypt and all countries with established customs procedures. For restricted or prohibited destinations, please contact us.

Question 3

How do I compare shipping mode prices?

Accepted Answer

On our Instant Quote page, enter your destination, weight, and dimensions — you'll immediately see estimated prices for all four shipping modes. Quick comparison guide: Air: Expensive but fast (3–7 days); Road: Most economical for Europe (3–5 days); Sea: Best for heavy volumes (10–21 days); Express: For urgent needs (24–48 hours, limited destinations).

Question 4

Where do I ship from, and where do you pick up?

Accepted Answer

We ship from Turkey. Pickup locations include: Istanbul (airport, ports, warehouse); Izmir; Iskenderun. For large shipments (5+ tons), door-to-door pickup is available — specify this in the quote form. Delivery: Your shipment arrives at the destination address door-to-door (with customs and insurance as selected options).

Question 5

What are delivery times? Are they guaranteed?

Accepted Answer

Estimated times (total): Express: 2–4 days (Europe); Air: 4–8 days (route-dependent); Road: 5–10 days (Europe); Sea: 15–25 days (global routes). Times include customs and waiting periods. Border closures, high volume, or special handling requests may affect dates. Delays: 5-day delay qualifies for partial refund (details on quote page); 10+ days triggers full investigation.

Question 6

Who handles customs — us or you?

Accepted Answer

Responsibility depends on the route and local regulations. If you currently handle it: select 'Customs: Yes' in the quote form to delegate to us — we charge a fee and prepare all documents. If you handle it: our shipped cargo goes to your customs broker with required documents (transit certificate, commercial invoice) in your possession. If the destination handles it: usually the recipient works with local customs — we remain the carrier, and no issues arise if documents are correct. Recommendation: Clearly state customs requirements during the final quote phase; our team will suggest the best approach.

Question 7

Is insurance mandatory?

Accepted Answer

No, it's optional. However, we recommend it because: aircraft/ship/truck accidents and damage risks are real; insurance premiums are very low (2.5–3.5% of declared value); without insurance, carrier liability is limited (capped at freight cost). Bottom line: if shipping high-value goods, add insurance; for disposable or easily replaced items, it's not required.

Question 8

Are there restricted or prohibited goods?

Accepted Answer

Prohibited: Hazardous materials (most chemicals, explosives, pesticides — require extra certification); weapons and firearms; ammunition; counterfeit branded goods. Restricted (special permits + fees): Agricultural products and seeds (phytosanitary certification); animal products (hides, bones); medical devices (certification); alcoholic beverages (country-dependent). When in doubt: describe the product fully in the quote form — our team will verify compliance.

Question 9

When does tracking start, and how often is it updated?

Accepted Answer

Start: Tracking activates once your shipment departs Turkey and clears customs. Update frequency: Air freight: every 12 hours; Sea freight: every 24 hours (vessel position); Road freight: at border crossings and arrival; Customs inspections: notified via email if needed. Tracking number sent immediately after quote approval via email.

Question 10

I lost my tracking number. How do I find it?

Accepted Answer

Contact us through the contact form or live chat. Provide your name and email address, and we'll locate and resend your tracking number within 1–2 hours.

Question 11

Why 'Supply'? How was it founded?

Accepted Answer

Our founders are e-commerce entrepreneurs who sell globally from Turkey. They experienced the complexity, cost, and lack of transparency in shipping firsthand. To solve this, they founded Supply in 2026. The name represents our mission: bridging Turkey and the world through shipping services — digital, transparent, fast. Learn more on our About page.

Question 12

Do prices vary by destination?

Accepted Answer

Yes, by route. Remote or less-traveled routes cost more; closer European routes are cheaper. Examples: Turkey → Germany (road): $50–$100; Turkey → USA (sea): $200–$400; Turkey → Gulf (road): $100–$150; Turkey → East Asia (sea): $300–$600. These are sample prices; exact costs are calculated via our calculator or quote form.

Question 13

Do you offer volume discounts?

Accepted Answer

Yes. For e-commerce businesses shipping 50+ packages per month: 50–99 packages/month: 10% discount; 100–249 packages/month: 15% discount; 250+ packages/month: 20% discount + dedicated support. Mention your volume during the quote phase — we'll provide special pricing.

Question 14

How does customer support work?

Accepted Answer

Use the contact form or write to us directly by email. The quote page also has a special-request field. Emails are answered within one business day.